FAQ

Check the FAQs below to see if they answer your question. If not feel free to shoot us a message on the Contact page or in our live chat. 

SHIPPING

• Our orders are all shipped directly from us within 2 business days.
• Due to COVID-19, some deliveries may take longer than usual. Currently we use USPS and UPS, with ground, 2 day and next day delivery options.

Where do you deliver?

• Currently we only send orders to physical street addresses  in the United States, including Alaska and Hawaii.Unfortunately, we don't deliver to PO Boxes or the following US Territories: Puerto Rico, Northern Mariana Islands, Guam, American Samoa, Minor Outlying Islands, Virgin Islands.
• We do not ship internationally at the moment.

Am I able to change my delivery date?

• Once the order is submitted, you are not able to change the deliver date.

PAYMENT

Am I able to change my payment information after the order has been submitted?

•  No you are not able to.

Why my payment was rejected?

• There's definitely a few reasons why this may happen. Please verify all of your card details have been entered correctly as well as the billing address. 

How can a request a custom order for an event?

• Yes you can! Just email contact@intimatealchemy.com with the quanity, product type,type of event and when the order is needed by. Custom orders require 2 week processing time.

How often should I take a dead sea salt bath?

• We'll leave that up to you and what your aim is for using our bath soaks. There's no such thing as too many baths!

How often should I use the energy polish?

• At minimum, the energy polish should be used once a week to cleanse your energy field, exfoliate your skin and nourish your skiin.